Privacy Policy

InfiniCity Labs is a company redefining the future of urban and rural ecosystems by combining engineering expertise with smart technologies to solve complex challenges across infrastructure, transportation, and agriculture. Our mission is to develop sustainable and data-driven systems that make cities more livable and farming more productive. From intelligent traffic flow to efficient asset management and smart herd monitoring, we bring precision, innovation, and performance to every project.

InfiniCity Labs Ltd respects your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Advanced Road Asset Management System (the “System,” “Service,” or “Platform”), including our mobile application, web dashboard, Traffic Management Control system, and other related services.

By accessing or using our System, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Service.

To provide our smart solution services effectively, we collect various types of information. Understanding what we collect helps you make informed decisions about using our System. The information we gather falls into three main categories: data you provide directly, information collected automatically as you use the Service, and insights generated by our AI analysis.

2.1 Information You Provide Directly

Account Information

• Name and contact information (email address, phone number)
• Organization/company name and details
• Job title and role
• Username and password (encrypted)
• Billing and payment information (processed by third-party payment processors)

User-Generated Content

• Video recordings captured through the mobile application
• Photos and images of road and other infrastructure
• Notes, comments, and annotations
• Work order details and maintenance records
• Custom alert configurations and preferences

2.2 Information Collected Automatically

Location Data

• GPS coordinates and route information during video capture
• Geolocation data associated with detected assets
• Survey route history and coverage maps
• Device location when using mobile applications (with your permission)

Video and Image Data

• Raw video footage of road and other infrastructure
• Processed images and frames from video analysis
• Metadata associated with captured media (timestamp, device information, resolution)

Device Information

• Device type, model, and operating system
• Mobile application version
• Device identifiers (such as device ID or advertising ID)
• IP address and browser type (for web dashboard access)
• Network connection information

Usage Data

• Features accessed and interaction patterns
• Login timestamps and session duration
• Dashboard views and report generation
• Search queries and filter preferences
• System performance metrics and error logs

2.3 AI-Processed Information

Our artificial intelligence models analyze uploaded video data to generate:

• Asset detection results (traffic signs, lights, road markings, utilities)
• Condition assessment scores (PCI, retroreflectivity measurements)
• Change detection analysis and temporal comparisons
• Predictive analytics and maintenance recommendations
• Anomaly detection alerts

The information we collect serves specific purposes that enable us to deliver and improve our infrastructure monitoring services. We are committed to using your data responsibly and only for legitimate business purposes that benefit you and enhance the System's functionality. Below are the primary ways we use your information:

3.1 Core Service Delivery

• Process and analyze video data for infrastructure monitoring
• Detect, identify, and geolocate road assets
• Assess asset conditions and generate quality scores
• Perform temporal analysis and change detection
• Generate predictive maintenance recommendations
• Create and manage work orders and tasks

3.2 Platform Functionality

• Provide access to the web dashboard and mobile application
• Authenticate users and manage accounts
• Display analysis results, maps, and visualizations
• Send notifications and alerts based on your preferences
• Enable collaboration between team members
• Store historical data for trend analysis

3.3 System Improvement

• Improve AI model accuracy and performance
• Develop new features and capabilities
• Optimize system performance and reliability
• Debug technical issues and errors
• Conduct research and development

3.4 Communication

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Provide technical assistance
• Send important security or privacy updates
• Share product announcements and feature updates (with consent)

3.5 Legal and Security

• Comply with legal obligations and regulations
• Enforce our Terms of Service
• Protect against fraud, security threats, and abuse
• Resolve disputes and enforce agreements
• Maintain audit trails and accountability records

We respect your privacy and limit data sharing to the following circumstances:

4.1 Within Your Organization

• Data is shared with authorized users within your organization based on assigned roles and permissions
• Team members can view, access, and collaborate on data within their authorization level
• Administrators can manage user access and permissions

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our Platform:

• Cloud hosting and storage providers
• Data processing and analytics services
• Payment processors
• Email and communication services
• Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government or regulatory requests
• Protection of our legal rights and safety
• Investigation of potential violations of our Terms of Service
• Prevention of fraud or security incidents

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction. We will notify you of any such change and choices you may have.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for:

• Research and analytics
• Industry benchmarking
• Product improvement
• Marketing and promotional purposes

4.6 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

Protecting your data is one of our highest priorities. We implement industry-standard security measures and use reliable infrastructure to safeguard the information you entrust to us. This section explains where and how we store your data, how long we retain it, and the security measures we've implemented to protect it from unauthorized access, loss, or misuse.

5.1 Data Storage

• All data is stored on secure cloud servers with enterprise-grade infrastructure
• Video and image data are stored in encrypted format
• Database information is backed up regularly
• Data is stored in compliance with applicable data protection laws

5.2 Data Retention

• Video recordings and images: Retained according to your subscription plan and retention settings
• Analysis results and reports: Retained for historical trend analysis if your account is active
• Account information: Retained until account deletion or as required by law
• Usage logs: Retained for security and debugging purposes (typically 12–24 months)
• Deleted data: Securely removed from production systems within 90 days, with some backups retained for disaster recovery

5.3 Security Measures

We implement appropriate technical and organizational security measures:

• Encryption of data in transit (TLS/SSL) and at rest
• Multi-factor authentication options
• Role-based access controls
• Regular security assessments and audits
• Intrusion detection and monitoring
• Secure API authentication
• Employee access controls and training
• Incident response procedures

You have control over your personal information and how it's used. We believe in transparency and empowering you to make informed decisions about your data. The specific rights available to you may vary depending on your location and applicable privacy laws, but we strive to honor these rights for all users regardless of jurisdiction. Below are the key rights and choices you have regarding your information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, machine-readable format
• Export analysis results and reports

6.2 Correction and Update

• Update your account information at any time through dashboard settings
• Request correction of inaccurate data
• Modify preferences and notification settings

6.3 Deletion and Restriction

• Request deletion of your account and associated data
• Restrict processing of certain information
• Object to specific uses of your data
• Note: Some information may be retained for legal compliance or legitimate business purposes

6.4 Communication Preferences

• Opt out of marketing communications
• Customize notification and alert preferences
• Manage email subscription settings

6.5 Location Data

• Enable or disable location services through device settings
• Note: Location data is essential for core functionality; disabling may limit features

6.6 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond within the time frame required by applicable law (typically 30 days).

In today's connected world, data often crosses international borders to provide seamless service. Our cloud-based infrastructure may involve storing or processing data in different countries to ensure optimal performance, reliability, and availability of our Service. We understand that different countries have varying levels of data protection, and we take this responsibility seriously.

Our Service operates globally, and your data may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Participant certification in recognized privacy frameworks
• Your explicit consent where required

Our Platform may integrate with or contain links to third-party services, websites, or applications. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any information.

Third-party services may include:

• Mapping and geolocation services
• Cloud storage providers
• Analytics tools
• Payment processors
• Social media integration

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

California has some of the strongest consumer privacy protections in the United States. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These safeguards are designed to give you greater control over your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

10.1 Right to Know

You have the right to request information about:

• Categories of personal information collected
• Specific pieces of personal information we hold
• Sources from which information was collected
• Business or commercial purposes for collection
• Categories of third parties with whom we share information

10.2 Right to Delete

You may request deletion of personal information, subject to certain exceptions.

10.3 Right to Opt-Out

You have the right to opt out of the “sale” or “sharing” of personal information. We do not sell or share personal information as defined by California law.

10.4 Right to Correct

You may request correction of inaccurate personal information.

10.5 Right to Limit

You may request limitation of use and disclosure of sensitive personal information.

10.6 Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at [email protected].

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides additional protections:

11.1 Legal Basis for Processing

We process personal data based on:

• Contract performance: Necessary to provide the Service
• Legitimate interests: System improvement, security, and fraud prevention
• Legal obligations: Compliance with applicable laws
• Consent: For specific processing activities (marketing, optional features)

11.2 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at [email protected].

11.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

11.4 Additional Rights

• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to data portability in machine-readable format
• Rights related to automated decision-making and profiling

Artificial intelligence is at the core of our System's capabilities, and we believe in being transparent about how AI influences the insights and recommendations you receive. Understanding how automated processing works helps you make better use of our Service and maintain appropriate oversight of critical infrastructure decisions. While our System uses artificial intelligence and automated processing to analyze infrastructure data, it's designed to augment human expertise, not replace it. This includes:

• Asset detection and classification
• Condition assessment scoring
• Predictive maintenance recommendations
• Anomaly detection and alerts

Human Oversight: While AI generates recommendations and analysis, final decisions regarding maintenance, work orders, and resource allocation are made by human users. The System is designed as a decision-support tool, not an autonomous decision-making system.

Transparency: We provide explanations of how condition scores are calculated and what factors influence recommendations. You can request additional information about our AI methodologies.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website and dashboard
• In-app notifications

The “Last Updated” date at the top of this policy indicates when it was most recently revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

In the event of a data breach that affects your personal information, we will:

• Notify affected users without undue delay
• Inform relevant authorities as required by law
• Provide information about the nature of the breach
• Describe steps taken to address the breach
• Recommend actions you can take to protect yourself

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16.1 United States

This Privacy Policy is governed by the laws of the State of North Dakota, without regard to conflict of law principles.

16.2 Canada

Canadian users have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). Contact our Privacy Officer at [email protected] for inquiries.

16.3 Australia

Australian users have rights under the Privacy Act 1988. We comply with the Australian Privacy Principles (APPs).

16.4 Other Jurisdictions

We comply with applicable data protection laws in jurisdictions where we operate. Contact us for jurisdiction-specific information.